Got questions? We’ve got you covered

Immediately. Our 24/7 lines in Australia and Thailand are answered by qualified repatriation coordinators, never voicemail or call centres. We are available on weekends, public holidays, and at any hour of the day or night. The faster you call, the faster we can begin protecting your loved one and starting the process.

Yes. AMAR offers pre-planning for travellers who want certainty before they leave Australia. This is particularly valuable for older travellers, those with serious health conditions, expatriates, missionary workers, and families with relatives living abroad. Pre-planning ensures decisions are made calmly in advance, and that loved ones know exactly what to do if the worst happens.

Yes. Where the family chooses overseas cremation, AMAR coordinates the cremation and repatriates the ashes with all the certification required for Australian customs. This is often a faster and more affordable option than full bodily repatriation, and is particularly common for Hindu and Buddhist families.

AMAR meets the flight, clears customs, biosecurity, and quarantine on your behalf, and transfers the deceased to your chosen Australian funeral director. If you have not yet chosen one, our affiliated funeral homes can conduct the Australian-side service as a continuation of the same case, so the family deals with one provider from start to finish.

Yes. AMAR coordinates medical repatriations for travellers who have been seriously injured or have fallen ill overseas. The process involves air ambulance operators, commercial airline arrangements, doctors and medical escorts, and hospital coordination at both ends. If you need medical repatriation, call our 24/7 line immediately — every hour matters.

Where local regulations and routing allow it, yes — we prioritise the fastest available pathway in line with Islamic tradition. Some countries’ bureaucratic processes make a 24-hour turnaround impossible, but our overseas networks and direct insurer relationships often allow significantly faster repatriation than families expect. Call us immediately if rapid Islamic repatriation is required.

Yes. AMAR has deep experience repatriating across Islamic, Hindu, Buddhist, Christian, Jewish, and secular traditions. Our preparation processes adapt to your family’s tradition — including Islamic ghusl and shrouding, expedited preparation without embalming, and overseas cremation for Hindu and Buddhist families. We coordinate with appropriate funeral directors and faith communities at both ends.

Preparation is conducted to international aviation standards. In most cases this involves embalming, dressing, and placement in a sealed, zinc-lined transport coffin as required by airlines and customs authorities. Where religious or cultural practices require alternative preparation, we accommodate this within the constraints of each country’s regulations.

In most cases, yes. We can arrange a private viewing overseas after preparation, and another in Australia before the funeral service if you wish. Some countries restrict viewings depending on circumstances of death or cause of death. Your coordinator will advise on what is possible in your specific situation.

If local authorities require a post-mortem or coronial inquiry, AMAR coordinates with the police, coroner’s office, and mortuary in that country. Post-mortems can extend the timeline by several days, or in complex cases several weeks. We keep you informed at every stage and only resume the repatriation once local authorities release the deceased into our care.

The full documentation pack typically includes a death certificate, consular mortuary certificate, embalming certificate, a non-contagious disease declaration, and the relevant export and import permits. Exact requirements vary by country. Our team manages the entire documentation process so you don’t need to know what’s required — we tell you what to provide and handle the rest.

Most travel insurance policies include repatriation cover, though coverage varies by provider and policy level. AMAR works directly with most major travel insurers and assistance companies, and where your policy allows we bill the insurer directly so the family is not out of pocket. We can review your policy details with you on the first call.

Costs vary significantly based on country of origin, weight and routing, airline, coffin requirements, and any additional services. After we assess your case we provide a detailed written quotation before any work begins. The figure quoted is the figure you pay — there are no hidden fees.

Most international repatriations to Australia take 7 to 14 days from initial contact to arrival. The exact timeline depends on the country involved, whether a post-mortem is required, embassy processing times, religious considerations, and airline routing. Your AMAR coordinator will give you a realistic estimate after assessing your case and update you if anything changes.

International repatriation is the process of returning a deceased person — or in some cases, a seriously ill or injured living person — from one country to another. AMAR coordinates every stage of this process: documentation, embassy and consular liaison, preparation, international transport, customs clearance, and onward arrangements at home in Australia.